NON-PROFIT REDESIGN:
THE HOUSING HELP CENTRE
THE SOLUTION
Housing assistance platform was designed to achieve the goal of providing accessible and convenient housing support to users.
Housing assistance platform was designed to achieve the goal of providing accessible and convenient housing support to users.
However, we have observed that platform isn't meeting this goal, which is causing a negative impact on business.
By incorporating user-friendly design, comprehensive info, optimized search, and affordability solutions, we have made redesign a website tailored to Toronto's users.
We conducted interviews and surveys.
For a better understanding of the problem, we first needed to more clearly define the journey.
